Privacy Policy

Last Updated: March 2026

At GRIDSERVE PTY LTD (ACN: 683 372 456), we are committed to protecting your privacy and handling your personal information with transparency and integrity. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information that is necessary to provide our engineering and utility management services, including:

  • Contact Details: Name, email address, phone number, and physical/business address.

  • Project Information: Details regarding your energy infrastructure, utility assets, or grid connection requirements.

  • Professional Information: Job title, company name, and industry-related data.

  • Technical Data: IP address, browser type, and usage data collected via cookies when you visit our website.

2. How We Collect Information

We collect information through:

  • Direct interactions when you fill out our “Contact Us” or “Discuss Your Assets” forms.

  • Direct communication via phone (0499 178 078) or email (info@gridserve.com.au).

  • Service agreements and project consultations.

3. Purpose of Collection

Gridserve uses your information to:

  • Provide professional engineering and asset management services.

  • Communicate regarding project updates, technical reports, and compliance requirements.

  • Respond to inquiries and provide free quotes.

  • Improve our website functionality and user experience.

  • Comply with Australian legal and regulatory obligations (e.g., NER Chapter 5).

4. Disclosure of Information

We do not sell or rent your personal information. We may disclose your data to:

  • Sub-contractors or Partners: Only as required to fulfill service delivery (e.g., on-site testing or specialized audits).

  • Regulatory Bodies: Where required by law or to ensure compliance with Australian energy standards.

  • Service Providers: Third-party IT or marketing providers (e.g., website hosting or email management) who agree to maintain confidentiality.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or disclosure. As a provider of critical infrastructure services, we prioritize digital security to safeguard both project data and personal details.

6. Access and Correction

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and request corrections if it is inaccurate or out of date. To do so, please contact us at info@gridserve.com.au.

7. Cookies and Tracking

Our website uses cookies to analyze traffic and improve performance. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

  • Entity: GRIDSERVE PTY LTD

  • ACN: 683 372 456

  • Address: 11/144 Hume Hwy, Somerton VIC 3062

  • Phone: 0499 178 078

  • Email: info@gridserve.com.au